Foreverwarm Boilers is committed to providing a high quality of service to everyone we deal with.
In fact, we are proud to state that we have consistently achieved a 95%+ rating from our customers on our review websites. We are continuing to make further improvements based on customer feedback.
We treat all complaints seriously and promise to work together with you to reach a satisfactory outcome.
We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032.
If there is any part of our service that has fallen below the standards you expected from us and wish to raise a complaint, then please contact us on [email protected]
Or by post to:
Foreverwarm Heating ltd
13 The Square